Home Screen Contact Us Services Rates







Discover Answers

01

I was planning on showing a few home movies at my upcoming event. Why should I order a Live2Digital video package?


Who wants to fumble through hours of videotape, before and especially during, their special occasion only to end up boring your guests? That’s where Live2Digital comes in. We do the work for you, and we produce a professional-grade product – maximizing your time to plan and enjoy, and your guests experience at, the event.

02

Does Live2Digital also videotape on location?


Currently we do not offer professional video coverage for events. However, if you are looking for a low-cost video coverage plan for your event we do offer a 2-camcorder videotaping service. Contact us for more information about videotaping your event.

03

How much input do I get in to what makes the final video?


You choose your level of input. We prefer that you select all the clips you want to use so that the final video doesn’t end up being a complete “surprise.” Using Live2Digital's worksheet when you place your order, you can customize every part of your video. From titles to music, it’s all up to you.

Don’t have time? You can trust us to pick the clips, titles, music, etc. for you with the Quick Picks Add-On package.

04

Is satisfaction guaranteed? Is there a refund policy?


Live2Digital guarantees that the final video will be technically correct in every way that you request.

If the final video content does not match the order or content that you request then we offer you a free recompilation of the video or an 80% refund.

If the final video has any sort of major video or audio glitch (which wasn't in the original source) we offer you a corrected copy of the video free of charge and a 20% refund.

05

Will my videos be returned?
And will my privacy be protected? How?


All the videos you submit to Live2Digital will be returned to you with your final video, unscathed and fully functional.

Privacy is important. We realize that home movies are a private part of your family's life. Therefore, we guarantee that your videos will never be unlawfully copied without your express written consent.

06

Will I need a special device to play the DVD you produce?


Most DVD players on the market today can play DVD-R discs. If you find you have a problem playing the disc you can request to rent a DVD player from us for $20/day, or you may request the movie on VHS tape.

We do not yet rent digital video projectors, but will be adding this service soon at a $50/day rate. Please find out if your venue has DVD playing/projection capability. Using a projector is the preferred method to show your custom movie to a large audience.

07

What form of payment do you accept?


Currently we accept cash, money orders, personal checks, and payment through PayPal via your checking account.

08

What format can my video be when I submit it to you?


We accept all the major home-camcorder formats including VHS, VHS-C, 8mm, Hi8, Digital8, and miniDV. In addition, if you already have DVD footage you wish to incorporate, we can work with that as well.

We currently do not accept old film reels.

09

What are the differences between the various formats?


∙ VHS tapes are the standard format used in VCRs today. Some of the first home-movie cameras used this format. We accept VHS for archiving and custom video production. We also output to VHS upon request.

∙ VHS-C tapes are a similar format to VHS but smaller in size. To play VHS-C you will need a special adapter that accepts the VHS-C cartridge that can then be played in any VCR. We accept VHS-C for archiving and custom video.

8mm tapes can only be played from an 8mm camcorder. There is no adapter for playing 8mm tapes on VCR. We accept all of the following formats for archival and custom video:

∙ Standard 8mm - the original 8mm format, low resolution.

∙ Hi8 - higher resolution 8mm format; requires Hi8 cam.

∙ Digital8 - the Sony-based digital 8mm format, high res.

∙ MiniDV is the current "standard" format in the home-movie camera market. MiniDV is a fully digital format offering relatively high resolution video and the ability to transfer data digitally to any PC.

10

Do you offer gift certificates?


Yes, we do. You can order a gift certificate for any one of the services which we provide that can then be redeemed at any time by anyone.

11

If I want a certain song or movie clip in my movie, do I have to provide you with it?


We have a large archive of music and movies, but at times we will request that you submit the particular song or movie you wish to use in your video.

Other creative ideas are to possibly include a clip from a favorite video game, music video, or TV show.

12

What is the quality of the final video? If I submit VHS/8mm tapes will the final output be higher quality?


The final video will be DVD quality, and never worse than your originals.

Quality of final video is entirely dependant on the source of original video. We can't increase the quality of a poor original. However final video quality is usually very acceptable, even with a poor original. Final video quality will never be worse than your originals.

Otherwise DVD quality is dependant on how much video is contained on each disc. Thus, 2 hours of video on one disc will be of a lower quality than 30 minutes of similar video on the same disc. If you wish to have the highest quality possible for video archival you can choose to have 60 to 90 minutes of video archived to each disc (versus the standard 120 minutes we recommend) for + $20.

13

Why does it takes so long to receive the final product?


Simply put, quality video editing takes time. Accuracy in the final product is important. Also, the 10 week standard time is only a guideline - sometimes the final product will be delivered much sooner (depends on complexity of packages ordered and video content.)

Finally, we do offer Rush Production.

14

What is a DVD chapter? What is a DVD menu?


Chapters on a DVD disc act like tracks on a CD. Each chapter acts as a break in the movie that you can skip to and from using your DVD player.

Menus are the first thing you see when you play a DVD. The menu includes links to every chapter on the disc. Menu's usually include 1 graphical background and either stills or short video clips from each chapter as links to each chapter. Motion menus have videos as backgrounds.

15

What is a title? (In reference to the custom movie)


Titles are text which appears onscreen during the video. They are an excellent way of referencing an event by name and/or the date it occurred. Titles can also be used to add comic effect to a video clip. Titles are available in any font, size, color, and style. Titles can also appear, or wipe-in from the side of the screen.

16

What is a transition? (In reference to the custom movie)


Transitions are the effects that take place between two video clips or two photographs. Basic transitions are 2D and dissolve into each other using various methods. 3D transitions involve a 3D model or "flight" of one clip into another. To see some examples of both types, see the video clips on this site, or order our sample DVD.

Example of a few transitions from Clip 1 to Clip 2:

Clip 1:
Clip 2:

Dissolve
Bubble Grid
3D Flyout
3D Hockey

These are only four of the hundreds of transitions available for use in your custom movie.

17

What video effects are available if I choose the
Video Effects Add-on Service?


Cleaning Effects: Auto Color Correction, Noise Reduction, and Stabilization
Time Effects: Speed up, Slow down, and Strobe
Color Effects: Black and White, Color Correction, Posterize, and Sepia
Other Effects: Lense Flare, Noise, Water/Wave, Blur, Emboss, Mosaic, Old Film, and Stained Glass

Other customized effects can be created upon request

18

Who is Live2Digital?


Live2Digital is based in Stamford, CT and staffed by a small group of dedicated professionals. Our partner is Zoo00ooZ.com - a graphic and web design company.

19

OK, I'm ready to order, what do I do?


Press the Contact button at the top of any page to be taken to our preliminary order form. There you can send in an order request. Once we review your order, you will receive an E-mail with further information detailing the final cost and where to send your videos.

20

My question wasn't answered here. Where can I get answers?


If your question wasn't answered at our website then please E-email us at video@Live2Digital.com

Live2Digital [ Services / Rates ]


Search the site: